That means we’ll continue to pay any claims that occur during the first month of non-payment. To confirm benefit information, call your provider support team at 1-88 (TTY: 711). **Note: Some services and equipment may require precertification. *You can review our provider manuals and associated materials online to confirm your state’s direct access referral requirements. To find providers in the exchange network, you can use our online provider search. Therapy (physical therapy, occupational therapy, speech therapy) Mid-level practitioners (for example, physician assistants, nurse practitioners) Gynecology care (obstetrician/gynecologist) Note: The following list includes examples of specialties that may be considered direct access and referrals may not be required:* That’s because members have no out-of-network benefits with any plan, in any state, except for emergencies.
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